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Privacy Policy

We are committed to protecting your privacy. 

Security

We maintain administrative and technical safeguards to provide a secure checkout and shopping experience. We use industry standards to ensure that your information cannot easily be picked up by someone attempting malicious activities. This includes but is not limited to: Secure Sockets Layer (SSL) certification, collecting credit card expiration, collecting credit card security codes, and collecting the billing address associated with the card. If there is a problem with your credit card information, we will use the billing information to contact you to resolve the issue.

When you enter any personal, identifying information on vileed.com, you are expressing consent that you have legal right to use the email address, billing information, shipping information, and credit card information entered. 

Information Gathering

We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This include passing your details to delivery companies so that they can deliver your parcel, and may include passing your details to our distributors for them to send your order to you or provide service. The personal information which we hold will be held securely in accordance with our internal security policy and the law. 

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies cannot retrieve information from your computer, spread viruses, or capture your email address. And you can usually modify your browser to prevent this happening. The information collected in this way cannot be used to to identify you. 

Communication

In the event that we need to email you, these emails are of two different types: transactional and marketing. Transactional emails include, but are not limited to: order confirmation, tracking updates, contact form confirmations, product return (RMA) confirmations, cart abandonment facilitation, and product review requests. Marketing emails include coupons, promotions and newsletter email. We will not send any unsolicited commercial email to personal email addresses and you can unsubscribe at any time you want.

Vileed takes all appropriate and reasonable steps to protect all information you share with us against unauthorized access or disclosure. No credit card information is stored in our online databases. Our servers are also stored in a secure facility to ensure against unauthorized access.

We also reserve the right to contact you directly in the event of a problem with your order. Again, we will not and never have sold or rented email addresses to any third party.


If you have any questions/comments about privacy please e-mail us at info@vileed.com.